Refund Policy

Eligible Refunds

• Cancellations within policy terms (Cancellation Policy)
• Double charges or payment processing errors
• Property unavailable due to our fault (maintenance, double-booking, force majeure)
• Government travel restrictions preventing arrival

Non-Refundable Situations

• Cancellations within 7 days of check-in (per Cancellation Policy)
• No-shows or early departures
• Non-refundable promotional rates (clearly marked at booking)
• Violation of House Rules resulting in eviction
• Change of plans, weather, transport issues (unless force majeure)
• Disputes with travel companions

Refund Methods & Timing

All refunds issued in EUR. Currency conversion fees (if any) are not refunded.

How to Request a Refund

1. Contact us at lotto235roma@gmail.com with your reservation ID
2. State reason for refund request
3. For wire transfers, provide IBAN and account holder name
4. We review within 2 business days and confirm eligibility
5. Approved refunds processed immediately

Disputed Charges / Chargebacks

We strongly prefer to resolve issues directly. Chargebacks delay resolution and may incur fees that we reserve the right to pass on. Please contact us first.

Partial Refunds for Service Issues

If a significant amenity is unavailable during your stay (e.g., AC failure in summer, no hot water), contact us immediately. We will assess and offer appropriate compensation (partial refund, credit, or repair).

Force Majeure

For events beyond our control (pandemics, natural disasters, government orders), we offer:

• Full refund of all amounts paid
• OR free rebooking for future dates (valid 12 months)